Walk-ins and bookings can live together
Your counter works because anyone can walk in. Booking does not replace that. It adds a way for the customer who is across town, at work or browsing at night to hold a time before they leave the house.
The best use is for repairs that take longer than a quick look: a screen swap that needs the part on hand, a battery in a model you stock a few of, or a board-level fix you need to schedule around.
A booking page per repair type
Each repair gets a page with the questions the bench needs.
- Screen replacement: brand, model, whether the display is cracked or dead, and whether the back glass is cracked too.
- Battery replacement: model, how old the phone is, and whether it swells or shuts off.
- Charging port: model and what the cable does when plugged in.
- Water damage check: model and when it happened.
- Data transfer or backup: device, and how much is on it.
The page can ask whether the customer wants to wait or leave the phone, and offer slots that fit each choice.
Part-in bookings
Some repairs depend on a part. A page can mark those as "book after the part arrives," or take the booking with a note that you will confirm once the part is in the shop. The customer sees what to expect and you avoid a booked slot with no part.
Reminders and reschedule links
The confirmation names the repair, the time and your address, plus a line like "bring the charger and passcode." A reminder goes out ahead of the visit. A reschedule link lets the customer move it without calling the counter.
Fewer empty slots means the bench stays busy.
Repairs that need a bench slot
Quick jobs, like a charging port clean, are fine at the counter. Longer ones, like a board repair or a back glass on a newer model, need a bench slot and sometimes a day. Mark those so the page offers longer windows, and so the customer knows to leave the phone. If you take mail-in repairs or work with a local business account, add a note on the page about what you handle, so the right requests come to you. Anything unusual, such as an older model or a custom device, can be marked as call first.
A QR on the window and the bag
Print a QR for the booking page and stick it on the shop door, the counter and the bag that holds a finished phone. Someone walking past after hours can scan the code and pick a slot for the morning. A QR can point to a single repair, like the battery page on a flyer for older models.
The 15-minute review walks through the pages we would set up first for your counter.
Questions owners ask
Do I still take walk-ins?
Yes. Booking adds a way to hold a time. It does not close the door.
Does the page show repair prices?
No. You give the quote once the model is known. The page books the time.
Can I mark a repair as waiting on a part?
Yes. You can hold bookings for it or take them with a note that you will confirm.