Your repair shop's quote calls, answered while the screen is open.

The real day behind the counter

A repair shop has one or two people doing two jobs. One is at the bench with a heat gun and a pry tool, with adhesive on the frame and tiny screws sorted on a mat. The other is at the counter checking in a device and writing up a ticket. Either way, the phone is the third job.

The calls are narrow and repeat. Can you fix a cracked screen on a model, how much, how long, do you have the part, can I just come in, did you finish mine. A quick honest answer wins the customer. A voicemail sends them to the next shop in the plaza.

The calls that slip

• The quote call. The caller wants a ballpark and a time. If nobody answers they ask the next shop, and you are never compared.
• "Is my part in?" Customers waiting on a back glass or a battery call to check. Each call interrupts bench work, and an unanswered one becomes a second and third call.
• Walk-in or appointment. Shoppers want to know if they can drop in or if they need to book, and whether you are open until six or until eight.
• Reviews after the fix. A customer leaves with a working phone and a good feeling, then forgets. The review you did not ask for does not get written.

What we set up for your shop

Built around your model list, your hours and your rules, in your shop's name.

• Phone answering. Nora answers calls you miss in your shop's name, in English or Spanish. She takes the device, the problem and the caller's number. If you take bookings she offers open drop-off times; if you prefer to quote yourself she takes a clean message and the ping reaches your phone.
• Booking page. A page per repair type with drop-off windows, confirmations, reminders and a reschedule link. A QR on the counter and in the window sends passers-by to the same page.
• One inbox. Email, Facebook, Instagram and Google chat in a single thread per customer, so "is it ready?" in one place gets one answer.
• Reviews. When a repair is picked up, every customer gets the same request with a direct link to Google, plus a line to tell you directly. A low rating anywhere pings you.
• Site and listing. A one-page site that books, your Google listing fixed and kept right, and social posts from the before and after photos you send us.
• Invoices and estimates. Estimates, payment links and signed intake forms from your phone.

What Nora says about price and timing

Nora does not guess. She quotes prices and turnaround only if you give us the figures and approve them, and otherwise she takes the device details and says the shop will call back. For "is my part in" calls, she takes the name and the number and passes it to you with a ping, so you can answer between repairs. Calls you mark urgent, such as a business customer who needs a phone today, can be flagged and pinged right away.

Go deeper on each part

Each of these pages follows one job in a repair shop from the first call to the pickup.

• Missed calls for phone repair shops: quote calls and parts-status calls while the tech is at the bench.
• Online booking for phone repair shops: drop-off windows, repair types, reminders and walk-in handling.
• Reviews for phone repair shops: asking every customer at pickup, with a direct line to you.

Where to start this week

For one week, mark each call you could not answer and write beside it what the caller wanted: price, parts, hours or status. Most shops find that three or four question types account for nearly all of them. That list is exactly what Nora is set up to handle.

The free report shows how your business looks online next to the ones people compare it with, and the 15-minute review walks through what this would look like in your day.

Questions owners ask