More reviews for your repair counter, asked at pickup.

What customers want to read

A cracked-screen shopper scans reviews for three things: did the shop do it fast, did the phone work after, and did anyone touch my photos. Words like "same day," "kept my data" and "explained the damage" matter more than a number of stars.

Repair counters see lots of customers who leave happy and never think about it again. The phone works, they go back to scrolling.

Ask once the phone has been used

A fast moment is at pickup, but the stronger one is a few hours later, after the customer has used the phone and seen it work.

1. The repair is marked done and picked up. That queues the request.
2. One message. The customer gets a direct link to your Google review page and a line to tell you directly.
3. Everyone gets the same Google link. No rating decides who sees it.
4. Low ratings ping you. If a customer leaves a low rating anywhere, you get a ping with the details, so you can call, reply and make it right.

What goes wrong in a repair review

The usual trouble is a repair that did not hold, such as a face sensor that stopped working after a screen swap, a battery that still drains, or a speaker with a hiss. Another is a wait that ran longer than the quote of time. Another is a phone that came back with a new scratch.

These need a fast, specific response. When you hear from the customer, directly or through the ping, you can ask them to bring the phone in, look at it, and make it right. That call often decides how the review reads.

Review card and QR for the case

We make a small review card with a QR that opens your Google review page. Slip one in the bag with the phone, tape one to the glass case and keep a few by the register. A customer who waits for a repair has time to scan it.

Photos, passcodes and privacy

Customers trust a repair shop with private things, so a good review often mentions how careful you were. You can let the request mention that, but do not ask the customer to share anything sensitive, and never post photos of their phone. If a customer worries about their data, a reply that explains what you did and did not touch calms the next shopper reading the thread.

Replying, and what Google forbids

Reply briefly and by name. Thank the customer, mention the repair, and for a complaint say what you will do. A calm reply to a sharp review does more for the next shopper than the review does against you.

Do not buy reviews, trade a screen protector for five stars, or have friends post them. Google forbids fake and incentivized reviews, removes them and can penalize the listing. Honest reviews from real customers take longer and last.

The free report shows where your review count stands beside nearby repair shops.

Questions owners ask