Let customers book the drop-off without calling the shop.

Booking is about the bays, not the clock

A shop does not sell fifteen-minute slots. It sells a car left for the day, a lift for two hours, or an alignment rack for forty minutes. A booking page that ignores that fills the shop badly.

So set it up around how work flows: a limited number of drop-offs per morning, a different length for each service, and room left for the cars that come in on a tow.

A page per service

Each service gets a page that asks for what the tech will need.

• Oil change and tire rotation: vehicle, mileage, oil type if the customer knows it.
• Brake inspection: what they notice (squeal, grind, soft pedal), and which wheels.
• Check engine diagnostic: year, make, model, and when the light came on.
• State inspection: vehicle and whether the registration is current.
• AC or heating check: what the vents are doing.

Drop-offs are offered in windows, such as 7 to 8 and 8 to 9, with a cap on each so the morning stays manageable.

Confirmations and reminders

The confirmation names the service, the time and what to do with the keys. A reminder follows before the day. The customer gets a link to reschedule or cancel, so a conflict at work moves the car to Thursday without a call to the front desk.

If the shop runs late on a job, you can edit the booking and the new time reaches the customer.

Waiting rooms, shuttles and pickup

Let the page ask whether the customer will wait or drop off. Waiting customers get a short slot for a quick service; drop-offs get the full day. If you offer a ride or a loaner, add a question for it.

Tow-ins, warranties and the odd job

Some cars arrive on a flatbed with no booking at all, and some jobs need a longer conversation than a form allows. Keep a few slots in each day unbooked for those, and mark the services that need a call first, such as a transmission complaint or a car with a warranty claim. The page then tells the customer you will phone to arrange it, and the request still lands on their card with the details, so nothing is lost between the form and your first call. You can change which services need a call first at any time, for instance when a busy week makes you want fewer open slots.

A QR on the dash and the invoice

Put a QR sticker on the windshield corner or the oil change reminder sticker. Next time the customer sees it, they can scan and book. Print it on invoices and the counter card too. You can send one QR to the general page and another to a single service, like the state inspection.

The 15-minute review walks through the pages we would set up first for your shop.

Questions owners ask