Your med spa's consultation calls, answered and booked.

How inquiries reach a med spa

People rarely arrive ready to book. They see a post, ask a friend, search a map, and send a message to two or three practices. The first one to reply with a clear next step gets the consultation. The others get a short thank-you from the person who finally chose.

Meanwhile your providers are with patients, your coordinator is at the desk with someone, and the office phone rings through. Evening and weekend inquiries pile up in voicemail, in a website form, in three direct message inboxes, and each needs a different reply.

Where the first contact slips

• Consultation requests that wait. An inquiry sent at 8 pm that gets an answer at 11 am the next day is competing with practices that replied in minutes.
• Messages in five places. Email, Facebook, Instagram, Google chat and the site form each hold part of the conversation, and no one sees the whole thread.
• Provider and room scheduling. A booking made without knowing who is free and which room is open becomes a call back to rearrange it.
• Reviews left to chance. Patients who are pleased seldom write unprompted, while a single unhappy comment can sit at the top of your listing.

What we set up for your practice

Everything is built around your service list, your providers and the language you approve.

• Phone answering. Nora answers the calls you miss in your practice's name, in English or Spanish, takes the caller's details and preferred times, and books the consultation on your calendar or leaves a clean message for your coordinator.
• Booking page. A page per consultation type, with intake details collected up front, confirmations, reminders, and reschedule and cancel links.
• One inbox. Email, Facebook, Instagram, Google chat and site chat in one thread per person.
• Reviews. After a visit every patient gets the same request with a direct link to Google, plus a line to tell you directly. A low rating anywhere pings you.
• Site, listing and social. A one-page site that books, your Google listing fixed and kept right, and reels and posts from the clips and photos you send for approval.
• The Centera app. A ping for calls, messages and bookings, with tap to call back.

What Nora will not say

Nora books and takes messages, nothing more. She gives no advice about health or skin, does not describe what a service does or what outcome someone can expect, and does not discuss anyone's history. When a caller asks, she says a member of the team will follow up and takes the number. She states your hours, location and approved service names exactly as you provide them. Calls you mark as urgent can be flagged and pinged to you at once, and the call summary is saved on the customer's card.

Go deeper on each part

The three pages below follow one job each, from the first inquiry to the review request.

• Missed calls for med spas: what happens to inquiry calls when everyone is with a patient.
• Online booking for med spas: consultation pages, provider and room calendars, intake and reminders.
• Reviews for med spas: asking every patient after the visit, with a direct line to you.

Where to start this week

Write down how long it takes your practice to answer an inquiry that arrives after six in the evening, then send yourself a test message through your site form and see where it lands and who sees it. If the answer is "the next morning, maybe," that is the gap to close first. The review and the booking page follow naturally from it.

The free report shows how your business looks online next to the ones people compare it with, and the 15-minute review walks through what this would look like in your day.

Questions owners ask