Why reviews matter more here
Choosing an aesthetics practice is a personal decision, and people take their time. Before booking, they read what others say about the staff, the room, the communication and the follow-up. A practice with recent, specific reviews feels established. One with none feels like a risk.
Happy clients rarely write them on their own. They are busy, a little private about it, and the review sits at the bottom of their to-do list. Unhappy clients, on the other hand, write quickly.
Asking after the visit
Timing matters. Asking in the room or at checkout can feel awkward, and many clients prefer not to talk about their visit out loud. A short message a little later gives them space.
With Centera, after the visit every client gets the same short message with a direct link to your Google review page, and a line to tell you directly if she would rather.
One ask for everyone, and a direct line to the owner
- Every client gets the same ask. She receives a direct link to your Google page, where she can add a few words in her own voice.
- Anyone can reach you directly. The message also says "or tell us directly." If a client leaves a low rating anywhere, you are pinged right away with her name and what she said, so you can call or write to listen, reply and sort it out.
- You reply from the same place. Keep public replies brief and kind. Never reference a client's visit, services or personal details in a public reply, even if she mentioned them herself.
A card and QR at checkout
We prepare a printed review card with a QR code that opens your Google review page. Keep it at the front desk or alongside aftercare materials. A client who wants to say something kind can scan it at her own pace.
What to do with the feedback
Read the reviews together with your team now and then. Notes about a warm welcome, a clear explanation of the schedule, or a quick reply to a message tell you what to protect. Notes about a long wait or a confusing parking situation are easy to fix and cheap to act on. Thank the front desk when a review names them. It costs nothing and it is the part of the job that rarely gets noticed.
Rules we keep
We do not write reviews, buy them, or offer discounts, credits or gifts in exchange for them. Google forbids paying for reviews, and that includes offering a free service or a perk for a five-star post. Practices that do it risk having reviews removed.
We also do not suggest what a client should say. Reviews should come from real clients in their own words. We do not add language about results or outcomes to review requests, and we do not ask clients to describe their treatment.
See where your reviews stand today with the free report, or walk through how asking would work in the 15-minute review.
Questions owners ask
Can I offer a discount for a review?
No. Google does not allow rewards for reviews, so we do not set that up.
What if a client shares private details in a review?
Reply briefly and kindly without repeating any of it, and invite her to contact you directly.
Who sees private feedback?
You do, in the Centera app, and you are pinged right away when a client leaves a low rating anywhere. Public reviews stay public.
Who is asked?
Every client gets the same request after a visit. You set the timing.