Not every plumbing job should be bookable
A burst supply line is a phone call. A water heater replacement, a garbage disposal swap, a toilet rebuild or a camera inspection before buying a house is a calendar item. Customers know the difference, and so do you.
Start by sorting your work into two piles: jobs you will happily take from a page at 9 pm, and jobs where you want to hear the problem first. The first pile goes online. The second stays with the phone, where Nora can take the details and flag the urgent ones.
One booking page for each service
Instead of one vague "request service" form, each service gets its own page with the questions that matter for that job.
- Water heater replacement: tank or tankless, gas or electric, size, and where it sits in the house.
- Drain clearing: which fixture, how long it has been slow, whether anything else is backing up.
- Fixture install: the item, whether the customer bought it, and photo upload.
- Pre-purchase inspection: address, closing date, and access.
- Leak check: location and whether the water is shut off.
Each page shows only the time slots you allow for that job. A two-hour water heater swap does not get dropped into a one-hour gap between other stops.
Confirmations, reminders and reschedule links
Once a customer books, they get a confirmation with the service, the window and what to do before you arrive, such as clearing the area around the heater or locating the main shutoff. A reminder goes out ahead of the visit.
Every message carries a reschedule link and a cancel link. A homeowner who has to move Thursday to Friday taps the link and picks another slot; you are not on the phone playing calendar tetris. The change shows up in your calendar sync right away.
A QR for the truck, the invoice and the door hanger
Print the QR for the booking page on your invoices, your truck, and the hanger you leave when a customer is not home. A neighbor who watches you fix the pump next door can scan it from the sidewalk.
The QR can point to the general booking page or to a single service, like the water heater page on a flyer for older homes. You decide where each one goes.
Where the booking page sits
The page lives on your own site, a one-page site built for plumbers on your domain, and Google links to it from your listing. It also feeds the same inbox as your calls, messages and chats, so a booking from the page and a call to Nora land on one customer card, not two.
If you want to see it with your own services, the 15-minute review walks through the pages we would set up first.
Questions owners ask
Can customers book emergencies online?
You choose. Most plumbers keep emergencies on the phone and let the page handle scheduled work.
What if a job turns out bigger than the booking?
Edit the appointment, add time, or move it. The customer gets the new details the same way.
Does it sync with my calendar?
Yes. Bookings appear on your calendar, and busy times you already have are blocked from the page.