How to read this page
These are the questions we hear from shop owners, in the order they usually come: what answers the phone, what it books, what you see on your phone, and what it takes to stop. We only describe what is set up today. Where something is not live yet, we say so.
Prices live on one page only, so they never disagree with each other. For any number, see Plans or pricing, or ask on the 15-minute review.
Questions owners ask
What exactly answers my phone?
Nora, the phone assistant we set up for your shop. She answers the calls you miss, in your company name, in English or Spanish, using only facts you approve: your services, hours and service area.
Will callers know it is not a person?
If a caller asks, she says she is an AI assistant for your company. She does not pretend otherwise, and she stays inside the facts you approved.
Does Nora send the call to my cell?
Not today. Live call transfer is not switched on. For urgent calls she flags the call and pings you at once with the caller and the problem, so you can call back first.
Are my calls recorded?
No. Call audio is not kept. You get a written summary of each call on the customer card and in the app.
Do I have to change my phone number?
No. You keep your number. You forward the calls you do not answer to the line we set up for your shop.
Can customers book themselves?
Yes. Each service gets a booking page that syncs with your calendar, with confirmations, reminders, and reschedule and cancel links. Text reminders start once your business texting is registered; until then, email and the app.
Do you text my customers?
Not yet. Text confirmations start once your business texting is registered; until then, email and the app. Registration is a carrier permit, and we handle the paperwork.
How do you get me more reviews?
After a job, every customer gets the same request with a direct link to your Google review page, and the same message offers a direct line to you. If someone leaves a low rating, you are pinged right away so you can reply and make it right. You also get a review card and QR code for the counter.
What do I see on my phone?
The Centera app pings you for calls, messages, bookings and reviews. Tap to call a customer back. Email, Facebook, Instagram, Google chat and site chat land in one thread per customer.
Do I get a website?
Yes. A one-page site that books, built for your trade, on your own domain. Bigger plans add more pages. Ordering sites and multi-page builds are quoted separately; see custom work.
Do you run my social media?
You send raw clips and photos from your phone and we turn them into reels and posts. You can also schedule your own posts in the app, with no limit. A fuller monthly creative package is available; see add-ons.
Is there a contract? Can I leave?
What you get each month and how to leave are written down before anything starts, and we go through them with you. The free report and the 15-minute review show you the work first.
Do you speak Spanish?
Nora answers in English or Spanish, and the booking page can be set up in both. Tell us which languages your customers use.
Who owns my data and my accounts?
You do. Your domain, Google listing, customer list and reviews belong to your business. If you leave, you take them with you. See data deletion for how to ask us to erase what we hold.