What Dallas business life looks like
Dallas is a city of neighborhoods with their own habits. Uptown and Knox-Henderson have salons, boutique gyms and restaurants that live on walk-ins and Instagram. Oak Cliff and Bishop Arts have family-run shops, taquerias and garages that have been in the same block for years. Deep Ellum fills up at night and empties by morning. Lake Highlands and Lakewood are mostly houses, which means a steady flow of HVAC, plumbing and pest calls.
A business in any of these places has the same problem in a different outfit: the person who could answer is busy doing the work.
When the phone rings in Dallas
The weather sets the calendar. A long run of triple-digit afternoons in July and August sends air conditioning calls through the roof, and the first cold front in the fall brings the furnace calls. Spring hail across North Texas is a different kind of rush: windshields, dents, roofs and the car washes and detailers who clean up afterward. An ice storm in winter means burst pipes and a week of plumbers who cannot get to everyone.
These are the days a shop is least able to answer and most likely to be called by someone who will dial the next name if nobody picks up. A phone assistant that answers in your company's name, takes the address and the problem, and flags the urgent ones is built for exactly those days.
English, Spanish and everyone in between
Dallas is a bilingual city. A garage in Oak Cliff may get half its calls in Spanish, and a salon in Lower Greenville may hear four languages in a morning. Nora, the phone assistant we set up for your business, answers in English or Spanish, working from the facts you approve about your hours, services and service area. Callers who speak another language are asked for a callback number and the message goes to you.
What we set up
For a Dallas business we set up, in your name:
- Phone answering for the calls you miss, with a ping and a summary on your phone.
- Booking pages and reminders, so a customer picks a time without a phone tag.
- A review request for every customer with a direct Google link, plus a ping to you when someone leaves a low rating.
- A one-page site that books, on your own domain, and a Google listing kept right.
- A Monday email with the numbers.
Who in Dallas uses it
It is a fit for HVAC and plumbing companies working from a truck, for salons and barbers on the busy corridors, for auto repair shops and car dealers, and for pest control outfits covering the whole county. For a closer look at the website side, see our Dallas web design page.
The surrounding suburbs, Richardson, Garland, Mesquite, Carrollton and Farmers Branch, are covered the same way. The work is remote, so the location of your shop changes nothing about how it runs.
We are based in Dallas and work remotely, so there is no storefront to visit. Everything happens by phone, video and the Centera app.
Questions owners ask
Do you have an office in Dallas?
We are based in Dallas, but we work remotely. We set everything up by phone, video and the app, so there is nothing for you to drive to.
Can the phone assistant handle Spanish-speaking callers?
Yes. Nora answers in English or Spanish, in your company's name, from facts you approve.
Do you cover the Dallas suburbs?
Yes. Richardson, Garland, Mesquite, Carrollton and the rest of the county are set up the same way.
Do I need new equipment?
No. You keep your phone number and your phone. We set up the line your missed calls forward to.