The reviewExample
The boots broke in by day two and my ankles finally survived a full week on the Wonderland Trail. Worth every penny.
Devon · Asheville, NC
Illustrative review from the demo site, not a real customer.
Gear for every journey
Wander farther. Explore the wild, unfiltered.
Premium outdoor gear engineered for the trail, the summit, and everywhere the map runs out.
Camping · Hiking · Backpacks · Gear · Footwear · Accessories
Centera installs · Front desk
How the front desk answers a shopper.
A shopper calls about boots for a long trip. The desk points to the right category and passes the fit question to a person.
- Points shoppers to the right category
- Passes fit and gear questions to the team
- Texts the link so the shopper can buy later
One of our people checks every call.
Language of this call:
Example call
Wander
Front desk · EN/ES
Incoming call · Fri 7:31 PM
Do you sell hiking boots?
Yes. Footwear is one of our categories, next to hiking, camping and backpacks. Is it for day hikes or a longer trip?
A week-long trip.
Got it. I'll text you the footwear link and pass your question to our team, so a person can help with fit.
Link texted · fit question sent to the team
Centera installs · Orders & questions
Ask about gear.
A short form for questions before you buy. Demo form: nothing is sent.
No products or prices are listed in this demo store, so the form asks a question instead of taking an order.
Centera installs · Review replies
Every review gets a reply in Wander's voice.
One example, clearly marked: the review, and a reply written in the business's voice.
The replyExample
Thanks, Devon. A full week on the Wonderland Trail is exactly the kind of trip we make gear for. Happy trails on the next one.
— Wander
Centera
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The front desk, booking form and review replies on this page, set up for your business.